Your privacy, your control.
We explain how Medvop collects, uses, and protects personal data across medical travel, treatment coordination, and concierge services.
We care about your privacy
As Medvop Turizm Seyahat Ticaret A.S., a company incorporated under Turkish law (“Medvop”), we care about the protection of your personal data, in accordance with relevant legislation. This privacy notice tells you what to expect us to do with your personal information.
Contact Information
You may contact us by sending an e-mail to: info@medvop.com
Our Privacy Policy in brief
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
How we use your Personal Info
What information we collect, use, and why
- Obtaining and displaying fee quotes for healthcare services from certified healthcare service providers in Turkey
- Acting as intermediary between patients and healthcare service providers in Turkey and facilitating the sharing of required information and documents
- Obtaining and displaying fee quotes for travel and accommodation in Turkey and facilitating customer booking and reservations with hotels or airline companies
- Offering transportation services in Turkey, or acting as intermediary between patients and transportation service providers in Turkey and facilitating the sharing of required information and documents
- Providing information to patients regarding their visit in Turkey, including travel information, or information on tourism service offerings of hotels or other tourism service providers
We collect or use the following information:
- Name
- Contact details, including phone number and e-mail address
- Addresses
- Date of birth
- Identification documents, including customer passport
- Other information included in customer passports, including passport expiry dates
- Health information
- Age and gender
The health information (data concerning your health) we request from you may include your health history, past or ongoing treatments (including your current or past use of medicines or operations), medical tests, medical images related to the health service requested or lifestyle (such as information on whether you are a drinker or smoker).
Cookies
With regard to cookies used on Medvop.com, please see: Medvop.com Cookie Policy
Lawful bases and data protection rights
Under relevant data protection legislation, including the UK GDPR and the Turkish data privacy legislation, we collect and use your personal information only based on a lawful basis.
Our lawful bases for collecting or using personal information to provide services and goods are:
- Performance of a contract – we have to collect or use your information, and transfer your information outside the UK, so we can provide intermediary services to you.
- Your explicit consent - we request permission from you for the processing of data concerning your health as described in this privacy notice. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests - In case you receive services via Medvop, we may use your personal information for the purposes of our legitimate interests, such as the resolution of potential disputes.
Updates
Last updated: November 12, 2024
Your Rights and How to complain
Under relevant legislation, such as the UK GDPR or the Turkish Data Privacy Legislation, you are entitled to certain rights with regard to your personal information. These rights may include:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. If we have provided services to you under a contractual arrangement, we may rely on our legitimate interest to keep certain information without relying on your consent.
If you have any concerns about our use of your personal data, you can
make a complaint to us using the contact details at the top of this privacy
notice. If you make a request, we will respond to you without undue delay
and in any event within one month.
If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the relevant data privacy
authority.
Medvop privacy consent form
I consent to the processing and transfer of my data including data concerning my health, as described in the Medvop customer privacy notice.
